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Audi A1 2012 1.6 TDi Remote Key Issues

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Wonder if anyone can advise...
My niece has an A1 1.6 TDi, 2012, all of a sudden, both previously working keys have lost the remote button function. Both keys still lock and unlock via the door lock, and start car as normal via ignition. Batteries are new, and pressing buttons illuminates the leds on the fobs. She already tried all the processes of inserting key in ignition, door lock and button sequences to no avail, but everything I read and watched regarding that needed at least 1 key fully working. I have since looked with VCDS, and entering 09 C/Electronics (following YouTube video) then adaption, but channel 1 and 2 are unavailable, so cant resync remotes, or am I approaching this wrongly in VCDS?
Anyone with any advice would help greatly.

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